ORDERS & PAYMENT TERMS*
Orders may be placed by logging in as a site user and checking out using the cart feature or by emailing [email protected] As of September 2019, we have discontinued use of our fax machine so please call us if you need order accomodation.
Orders under $500 are payable by credit card only unless pre-approved for another payment method and are subject to a $25 handling fee.
Credit cards for orders under $1,000.00 will be charged complete for product and shipping costs at the time of shipping. Orders over $1,000.00 are subject to a 50% deposit payment. The invoice balance plus shipping costs will be charged at the time of shipping. Any order and shipping costs may be paid by check in advance.
Custom styling orders (i.e. mat, frame, size, special image sizes, substitute component or any other custom change) may be subject to 100% of the entire charges upon entering production.
Visa, MasterCard and American express are accepted.
Terms may be denied or withdrawn at any time and is at the discretion of Ambler Art Group’s accounting department.
Accounts with terms are subject to 3% processing fee if paying with credit card beyond 10 days from ship date.
Monthly service charge of 1.5% is added to all past due balances. Customers are liable for all collection expenses.
CONFIRMATIONS - ACKNOWLEDGMENTS - LEAD TIMES*
An emailed confirmation is sent per order. On occasion, some orders may generate a mailed acknowledgment.
We kindly request that all order be verified for items ordered, shipping address, shipping dates, etc. Contact our Customer Service Department ASAP with changes/errors with your emailed or US mailed confirmation/acknowledgement.
Current lead times as of 8/17/2021 are 6-8 weeks. Due dates listed are estimated based on our current shipping schedule and we cannot guarantee any due date without advance notice. Please let us know immediately if you have a project deadline so that we may attempt to adjust our work flow as needed. Because of the handcrafted nature of many of the frames and mats, certain items may take longer in production. We will make every effort to accommodate specific shipping dates as our production schedule allows.
**Due to the ongoing Covid-19 pandemic, we are experiencing unprecedented supply chain delays and orders may take longer than anticipated to complete. We will do our best to keep you informed. Please call or email if you have questions about your order or would like a status update. **
SHIPPING & INSURANCE*
We ship common carrier, F.O.B. Jacksonville, FL unless otherwise specified. Your shipping costs will be listed on your invoice. Pre-paid shipments will be billed separately from merchandise. Depending on weight and dimensions some smaller items may ship Fedex Ground or other similar carrier. All payment terms listed above apply.
CANCELLATIONS & RETURNS*
Cancellations are subject to a 15% restocking fee if order is in production. A 25% restocking charge applies to all returned merchandise. Our Customer Service Dept. must approve returned items. No returns are accepted on custom items.
A 20% fee may be charged for rush order requiring shipment in under 4 weeks.
Custom styling orders (i.e. mat, frame, size, special image sizes, substitute component or any other custom change) require 100% of the entire charges upon entering production. Custom styling orders may require a design time fee. Cancellation of custom orders in production are charged the cost of materials used for the job and a 15% cancellation fee.
All goods shipped leave our facility in excellent condition. Carriers accept full responsibility for delivering the merchandise to you and have approved our shipping containers and packing methods.
Upon arrival, inspect your shipment for both damages and shortages. If you suspect damages, please open with delivery driver present if possible before denying delivery. Please call us immediately if damage is found. Any concealed or obvious damages or shortages must be reported to our Customer Service Department no later than 5 business days after receipt. We will advise you of additional instructions, but please document all damage including images of the product and boxing. All damages must be approved before replacements are issued.
Please retain your original shipping container as well as take snapshots of any damages for use in resolving the damages.
PRICES & SIZES*
All prices are listed as wholesale and are subject to change without notice. Sizes published are approximate overall size. Mirrors are listed by glass size
*Your placement of an order evidences your agreement to these terms.
Ambler Art Group recognizes how important it is that your information remain private. Therefore, it is our policy not to share or sell your information with anyone unaffiliated with our company or website. Your information is used only for purposes of informing you with updates and products of interest.