Frequently Asked Questions
Can you explain the Ship-It-Now Program?
Our Ship-It-Now lines contains many of our most popular items that ship within 5 to 7 business days. No changes or customizations to the artwork are allowed in order to qualify for the faster ship date. Payment method must be approved prior to shipping. Please see our Ship-It-Now section in the XXXXXX for the artwork included in the program. The Ship-It-Now program changes yearly and is suspended during our factory wide vacations.
How can I submit an order?
We accept orders via website, email ([email protected]) and fax (314) 965-3252
How come I cannot see any prices on your website?
As a wholesale manufacturer we sell our decorative framed artwork to interior design trade members only. The trade includes, but is not limited to, members of the following business and/or industries: Interior Design, Wholesale Design Showrooms, Retail Furniture Dealers, Accessory/Gift Stores and Hospitality. Qualifying trade members are encouraged to register your company and you will be approved with 1 to 2 business days.
What is the lead time for orders?
Ambler Art Group products are actually manufactured one picture at a time and as each order is received. Because of the handcrafted nature of many of the frames and mats, some items may take longer in production. Also our production capacity varies throughout the year. On average, outside of the Ship-It-Now program, our lead time is within a 4 – 8 week window after credit process, order entry or payment information is solidified. Please indicate a "must have by ship date" at the time the order is placed or call us regarding lead times and we will make every effort to accommodate specific shipping dates as our production schedule allows.
What is your minimum order?
Orders under $500 orders are subject to a $25 handling fee.
What carrier do you use for shipping?
Unless specifically requested, we will use our best judgment to choose the carrier and route. Since weight and dimensions will vary with each order, some smaller items will be shipped via FEDEX, UPS or unless otherwise specified.
Can I buy pictures unframed?
Our business model and product is positioned as an entire package encompassing style and expertise. In order to maintain the integrity of our line, we allow custom changes to the our artwork and do not sell unframed art. If you would like to custom style artwork, please contact our main office.
Where can I see your artwork?
If you are a trade member, we welcome you to visit us in our showrooms. We are in High Point, NC during furniture market dates and Atlanta in the Americasmart Building #1, 14th Floor in Suite E-18/D-18. The Atlanta showroom is open throughout the year during building hours.
Not a trade member? Please consult your local intererior designer who can access our website through the registration process.
Can I change frames on pictures?
Frame changes are allowable for sure! Just find the frame you want to select for your item and contact us for the price adjustment.